TCL

Context

This project was Tata Communications Ltd (TCL)'s initial foray into telemedicine. The idea was to leverage their deep telecom expertise and existing network backbone infrastructure -- and to build relationships with large hospital chains to help them set up their virtual telemedicine systems.

My engagement was as the principal UX designer for the project.

Engagement

• Understanding and parsing the business and technical requirements
• Defining User Roles
• Creating content matrix
• Detailed Information Architecture and high-level flows
• Wireframes and Interaction flows for each user task

Challenges

• Frequent confusion due to clients' assumption that lo-fidelity prototype was the final product
• Hardware & enterprise networking mindset — stakeholders hadn't enough understanding of the constraints and challenges of developing a GUI as a web application
  • For example, insistence on creating 'responsive' views for every screen, which increased the effort estimate 2X
  • An unnecessary requirement as the user context did not include anything other than a desktop user