Crisil

Context

I Led product design for a CRISILs financial service application, enabling analysts to make informed risk management decisions and maintain compliance audit trails. In this project I conducted comprehensive user research to identify customer needs and pain points, directly informing the design process. I Created a full suite of UX deliverables including personas, user scenarios, content matrices, site maps, detailed wireframes, and use flows.

My engagement was as the principal UX designer for the project.

Engagement

• Understanding and parsing the business and technical requirements
• Defining User Roles
• Creating content matrix
• Detailed Information Architecture and high-level flows
• Wireframes and Interaction flows for each user task

Challenges

• Having to work with no understanding of "real" data due to sensitive nature of the work